Tecnical Support and Maintenance: An FAQ to clear your apprehensions

What kind of support do I receive if I outsource my application maintenance?

We recognized that our customers need constant support and maintenance services in the post application development phase. We provide maintenance and enhancement services, content development, bug fixing for applications. We also extend our services to projects which are not developed by us. Our customer support and maintenance team will provide 24/7 live support for your requirement, provide immediate solutions when problems arise and implement enhancements.

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Do you provide maintenance services for projects developed elsewhere?

Yes. We do provide maintenance and enhancement services to projects which are not developed by us also. We are confident about our analytical skills, which gives us a comfortable advantage in understanding other projects and providing maintenance and enhancement.

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How will you support in meeting my business objectives?

Our support and maintenance service is like a relief to your project. It is much easier to develop an application than to maintain it. Our support acts as a helping hand which allows you to concentrate on your core competencies rather than waste time and effort in maintenance.

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Will you provide your service according to the working hours of my organization?

Our work timings are kept flexible so as to provide you assistance during your work time. We work during your working hours, which will be our evening/night time.

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What modes of communication do you use?

We use different modes of communication like Live chat, Telephone, SMS, Email services and Fax, whichever is convenient for our customers.

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Who will work on my project?

We have a team of qualified computer engineers to maintain and enhance your project. When projects are developed in our company and the customer wants the developer himself to work on its maintenance, we do consider that option. But otherwise, our CC team members get a full understanding of your project from our developers and work on maintenance. The developers are consulted whenever required. We assign one senior person who will be wholly responsible for your project. You can contact this person anytime and convey your problems.

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How qualified are the employees who are providing technical support?

All members of our customer support and maintenance team are highly qualified computer engineers. They have a proven career record in developing, maintaining and enhancing software applications.

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Will your employees be able to understand support be able to understand my problem?

We make sure that our team members have full insight on your individual project. Our team members possess good communication skills.

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Can you give me immediate support to issues that arise in my application?

Yes. We do provide instant support to problems with high severity. We provide immediate response, quick attention to your problems, and resolve your problem within limited time.

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Do you provide full time employee (FTE) services?

We can provide full time employees as a dedicated team working exclusively for your project.

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Will I receive ongoing support for my application?

The minimum support that we offer is for one month after the project development. But this can be extended on need basis. We have customers who are availing our maintenance service continuously for as long as for years.

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What are your costs for support and maintenance?

Depending on the proposed support requirement, the customer would need to project a fixed number of support hours for every month. Based on this projection, we would suggest a monthly fee for support and maintenance.

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Outsource your application maintenance requirements to IndiaWebDevelopers.

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